Refund Policy

At Norfields Fish Bar, we strive to provide our customers with the highest quality food and service. If you are not completely satisfied with your order, please review our refund policy below.

Refund Eligibility

We offer refunds or replacements in the following circumstances:

• If you receive the wrong order.
• If your order is missing items.
• If your food is not prepared to the standard expected.

To request a refund or replacement, you must visit us  in store within 24 hours of placing your order. Please provide details of the issue along with any supporting evidence, such as photos.

Non-Refundable Items

Refunds will not be issued in the following cases:

• If the food has been consumed beyond a reasonable portion.
• If the dissatisfaction is due to personal taste preference rather than a preparation  issue.
• If an incorrect order was placed by the customer.

How to Request a Refund

To request a refund or replacement:

• Visit us in person at 117 Northfield Ave, London W13 9QR

Please provide your order details and a brief explanation of the issue. Our team will review your request and respond promptly.

Refund Processing

Approved refunds will be processed through the original payment method and may take 3-5 working days to appear in your account, depending on your bank or payment provider.

Changes to Our Refund Policy

Northfields Fish Bar reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will take effect immediately.

If you have any questions or concerns, please do not hesitate to get in touch. Your satisfaction is important to us, and we will always do our best to resolve any issues fairly and promptly.